How do I book my tickets for the Heathrow Express?
When booking your tickets, select the "valid from" date as the date you will first use the train ticket. If you book round trip tickets, the return journey back to Heathrow Airport must be used within 28 days from the "valid from" date you have chosen.
Please note that you will receive 1 train ticket for each booking no matter how many you book for.
How do I use my tickets?
- Print out your e-ticket, which will be sent to your email directly from Heathrow Express.
- Outbound journey: Show your ticket's bar code on the right side to the train staff.
- Inbound journey: If you have booked a return ticket, just use the same e-tickets for the trip back to Heathrow Airport and show the bar code on the ticket.
You may be asked to wear a face covering out of consideration for those around you. So please bring a face mask, just in case. 
Social distancing has now been removed. However, we ask you to be mindful of others and their space. 
Please be ready to make on-site payments using a contactless bank card, rather than cash, where possible. 
Organiser politely request that you refrain from visiting the attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Guest Services should you need to amend your booking. 
All areas that visitors touch are frequently cleaned. 
Employes may wear Personal Protective Equipment to protect both visitors and staff. 
You may be asked to present proof of being fully vaccinated or that you have recovered fully from COVID 19. So just in case, please bring a valid and updated COVID Pass. 
